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Actual Customer Feedback
Banerect use "Go Fetch" Surveys to ask three questions of customers once they have purchased our products. We do not know the people or the companies that provide responses. The most recent replies as they arrive from the Go Fetch server are shown below in the order received. No replies or words have been altered or deleted nor typos corrected.
What did banerect do really well?
- Great product great price
- From start to finish, well communicated, and product is as professional as promised.
- Everything, always! Great communication - friendly, competitive and speedy service. You couldn't ask for better than that.
- Kept us up to date with progress and most importantly delivered a very good product on time.
- Fast and good customer service
- Approachable, friendly and well informed
- Great communication & quality assistance with our first purchase.
- Prompt response to questions asked.
- We requested a certain type of banner not usually stocked and they got it in at a great price. The service was great - always heard back immediately. We also needed banners quickly and the timeline was met with room to spare! We were worried about Banerect being in Wellington whilst we are in Auckland but there were no problems - samples of the banner were even freighted to us as we couldn't view the banners in a showroom.
- Fast efficient service, good communication, quality product
- Communication, Fast quote with relevant information.
- Good account management
- Fast efficient service, good communication, quality product
- We had a very tight deadline and Banerect met it with no hassles
- delivered on time and added value to the service with the design
- The whole deal was great - good info available, and good communication
- extremely prompt return of calls/messages friendly service, including bringing goods to us for demonstration
- They have a very simple and open pricing document so you can just choose which components you need and you know the price right off. Printing and delivery fast end efficient, was a pleasure to deal with them (Tony in particular)
- Were very accommodating & fast with delivery
- showed where our market was and the colour was the puller
- Friendly, professional service
- Fast, friendly and efficient service.
- Customer support - you guys are excellent. Tony does a fine job.
- They got back to me very quickly when I first enquired, where very clear on prices, time frames etc, were helpful, friendly and professional. They also worked quickly and to a high standard when organising the printing of our logo.
- Informative about the product Helpful with discounts Good advice about the right type of Banerect to purchase Supportive Friendly Quick to reply to queries
- Good customer service - person
- Fast, and great communication
- Prompt response, informative from the get-go. The initial email showed pride in the company & products and them making the extra effort to make things easier for us was great.
- Replied to e-mails phone calls very promptly, explained the cost and different types of banners/flags available
- Quick to respond, worked within our tight timeframe. Excellent product
- Quick production and delivery time, good communication
- Good communication with us throughout the process, 100% on meeting our requirments for design and colour matching.
What are some things banerect could do better?
- nothing really
- Not much space here to write anything. Box appears really small as if you do not want them to comment as opposed to what we did well, which is a huge box.
- Nothing, but if you really, really are fishing for something, maybe a few more examples of your product at the initial meeting could have helped.
- I'd love some templates for your banners, so that I can just download and design over the top of them. They would have the right bleed, colour libraries loaded.. etc.
- Nothing
- Nothing to say at this stage
- All good really!
- Nothing, we'll definitely be back next year
- Nothing springs to mind. Very happy with service and product.
- Was very happy with everything.
- Maintain the communication flow
- maybe, more accurate turn-around time.
- Nothing, we'll definitely be back next year
- Nothing to say at this stage
- All good really!
- Nothing
- I'd love some templates for your banners, so that I can just download and design over the top of them. They would have the right bleed, colour libraries loaded.. etc.
- Nothing, but if you really, really are fishing for something, maybe a few more examples of your product at the initial meeting could have helped.
- nothing really
- Not much space here to write anything. Box appears really small as if you do not want them to comment as opposed to what we did well, which is a huge box.
Do you have any other comments or feedback?
- Keep up the awesome work.
- Really pleased with the product and very appreciative of you meeting out short deadline
- Great customer service, Thanks
- Used the banners for the first time over the weekend - looked great and worked well in the promotion of our brand and product.
- Great service, great product, great prices - how do you beat that?
- Not at this stage
- no
- Very happy with outcome
- Tony was great to work with
- Very easy to do business with. I'll be back
- Happy with product, the only thing that could be improved would be to place a hem around the outside edge of the flag
- Lovely work.
- Used the banners for the first time over the weekend - looked great and worked well in the promotion of our brand and product.
- Really pleased with the product and very appreciative of you meeting out short deadline
- Great customer service, Thanks
- Keep up the awesome work.
- No Can you get it all on one page, so they don't think it will go on for ever.
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